Posted 10 hours ago
Service Center Agent Job Opening. Currently we are looking for Service Center Agent for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties and Responsibilities :
• Operates the hotel switchboard, incoming and outgoing faxes and hotel’s paging system.
• Records and transfers calls within the time frame indicated in the Standards
• Provides telephone services to guests such as wake-up calls, message taking and paging service.
• Keeps the security of guests and all personnel’s information.
• Extends fully cooperation within and between departments.
• Strictly follows the emergency procedures of the hotel.
• Assists in front office, reservation, and other are as needed.
• Performs other duties as assigned by concerned supervisors.
• Identifies and solves problems in a professional manner.
• Assists others to ensure the operation is run smoothly and effectively.
• Maintains grooming standards at all time.
• Attends training provided to all employees regularly.
• Performs other duties as requested by the Service Center manager.
Job Requirements and Qualifications :
• Reports to Service Center Manager
• Coordinates with all concerned personnel to ensure that all activities are accomplished.
• At least High Vocational diploma in any relevant discipline
• Minimum of 1 year in Call Center, Customer Service experience
• Have good English communication skills both in written and spoken
• Possesses good communication and interpersonal skills.
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