For a Leading Industrial Refrigeration Contractor operating in the MENA market.
Available for European or South Africa Nationals Only.
Job Scope & Purpose
Focal point of contact for service customers within the MENA region and other remote locations for Service Sales / Spare Parts.
Hybrid service sales and spare parts role (70% execution – 30 % sales).
Pro-actively drive scope growth, profitability and customer satisfaction within an existing dedicated customer portfolio.
Under general direction, lead, develop and coach Service Engineers to ensure that delivery execution is achieved for existing dedicated customer portfolio.
Business & Financials
Ensure service sales growth is maximized within existing dedicated customer portfolio through
expanding the depth and breadth of offerings by using the applicable service sales process & tools.
Ensure to achieve gross margin and productivity levels on existing contracts with dedicated customer portfolio.
Builds and manages long term relationships with customers. Focal point of contact for customers’ facility manager. Build partnering relationships with end-users. Determine and address customer expectations, needs and problems.
Promote the value proposition to existing dedicated customer portfolio through providing technical solutions as well as demonstrating applicable technical knowledge.
Monitor customer satisfaction, take the lead in solving complex service or execution issues, be involved in contract negotiations, and provide any other required support.
Ensure all service sales opportunities are supported by the appropriate installation and/or service teams.
Provide management and customers with regular status updates and summary reviews.
Work through Service Engineers to ensure the delivery of quality service and pull through as well as flawless execution of all contractual obligations.
People & Organization
Recommends and supports staffing requirements for assigned business.
Prepares and delivers clear performance expectations, performance reviews and development plans for Service Engineers.
Ensures a consistent level of coaching, which includes monthly ‘one-on-one(s)’, operational and financial reviews.
In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
Technical Education within engineering is essential, preferably within industrial refrigeration or
Demonstrable track record within an industrial refrigeration environment.
A technical understanding of ammonia / freon / CO2 compressors in refrigeration system is essential.
Strong customer focus with the ability to create and develop customer relationships.
Experience in an operational capacity within a customer oriented environment.
Front line service sales and spare parts experience in operational context.
Good interpersonal communication skills, including ability to influence.
Strong financial understanding.
Enables team work, engagement and involvement.
Drives local accountability and results.
Ability to influence and communicate at various levels, both internally and externally.
Analytical and process orientated.
Experience and ability to demonstrate a working knowledge of back office processes to deliver
Ability to deal with warranties & products.
Experience within MENA market along with clients knowledge are preferable.
Able to frequently travel without visa restrictions within MENA region is a must.
Conditions of employment
Salary and other conditions of employment are competitive with genuine opportunities for you to develop your skills and build on your career.
If you are keen to take your career to the next level in a highly desirable location then this is an excellent avenue for you to pursue! If you feel that you have the relevant skills and experience then apply by; firstname.lastname@example.org
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