Filipina seeking employment as Customer Service Executive/Representative or Office position. AVailable immediately.
LYZA JOY VILLANUEVA TISOY
Address : Dubai Investment Park 1, Jebel Ali, Dubai, UAE
Contact No. +971557263515
• Excellent verbal, written English communication and telephone skills.
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Able to maximize positive outcomes through effective conflict resolution techniques.
• Strike positive and cooperative tone with both customers and coworkers.
• Effective interpersonal skills, team work orientation.
• Mentored team mates to help them reach if not exceed monthly department metrics/goals.
Polytechnic University of the Philippines
Bachelor in Business Administration Major in Management
HSBC ELECTRONIC DATA PROCESSING INC.
UP Ayala Technohub Commonwealth Avenue Diliman, Quezon City Philippines
SY: August 12, 2007 – March 30, 2014
CUSTOMER SERVICE EXECUTIVE
HBIO US COLLECTIONS (5 YEARS) HBAU AUSTRALIA COLLECTIONS (2 YEARS)
• Use effective sales and soft-skill communication techniques to better service customers, present solution, overcome objections and convince clients.
• Responds to telephone inquiries regarding company’s products and/or services following standard scripts and procedures.
• Investigates customer complaints and resolve problems. Document details and actions taken.
• Properly directed inbound and outbound calls in phone queues to improve call flow.
• Provide accurate and appropriate information in response to customer inquiries.
• Worked with higher management to ensure appropriate changes were made to improve customers’ satisfaction and the department will be calibrated.
• Demonstrated mastery of customer service call scripts within specified timeframes.
• Consistently meet if not exceed monthly goals/targets.
• Consistent monthly and yearly Top Performer awardee.
• Prepared periodic performance reports and forwarded it to the manager.
• Implemented quality control measures as guided by the manager.
SUTHERLAND GLOBAL SERVICES
Berthaphil 2, Berthaphil Compound Jose Abad Santos Avenue CSEZ, Clark Pampanga
SY: May 25, 2015 – August 8, 2015
TECHNICAL SUPPORT – MICROSOFT WINDOWS (UP AND RUNNING)
• Proficient in handling escalated calls and providing level 1 Technical Support to end-users.
• Maintenance of computer hardware systems and system assembly.
• Basic level of troubleshooting, installation and configuration of operating systems.
• Resolved customer complaints and concerns with strong verbal and negotiation skills.
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Maintained composure and patience in face of difficult customer.
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