The Dubai Herbal & Treatment Centre is looking for a SPA Manager.
To manage all Spa services, products, treatment menu, and facilities. Provide positive leadership to all service professionals within the department. Full understanding of Spa Operation standards and implement policies and procedures to generate sales revenues. To ensure our customers are consistently treated to an impeccable customer service experience, and that the operations run smoothly, efficiently and profitably.
DESIRED KNOWLEDGE & SKILLS
Extensive knowledge of the SPA Operations
Profound knowledge of spa products and services
Experience in managing customer accounts at the all levels.
Proficient in the usage of Microsoft Office software
Should have strong background or thorough understanding of spa industry.
Demonstrated ability to support a wide range of business development responsibilities in a rapid growth environment.
Demonstrate excellent interpersonal and communication skill for client services.
Good operations management, organizational and prioritization skills
Strong skills in the areas of relationship management, financial analysis, customer service.
Self-confident; highly motivated; ability to work under pressure
Strong guest and team member relations skills. EDUCATION & EXPERIENCE
Must be Graduate, preferably in a related field.
Relevant therapy qualifications at NVQ, ITEC or CIDESCO level (local equivalent)
5+ years’ experience in spa management role with minimum 3 years as therapists KEY RESPONSIBILITIES: FINANCIAL
Responsible for the P&L of the spa by managing head counts, product procurement, sales, marketing and operation budget of the spa
Provide neat, legible payroll records in a timely manner
Comprehend budgets, operating statements and payroll progress reports as needed to assist in the finance management
Manage supplies and equipment inventories within budget
Understanding the impact of department’s operations on the overall property financial goals and objectives
Ensure daily sales, cash collection is accurate and complete
supervise the employees within the department, ensuring that the correct and standards and methods of service are maintained as stated in DHTC Spa Manual
Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns
To build an efficient team of employees by taking an active interest in their welfare, safety and development
Responsible for conducting training and workshops on a regular basis (as much as needed) for spa employees to ensure that employees have the necessary skills to perform their duties
Provide positive leadership to all service professionals within the department
Ensuring and Delivering Exceptional Customer Service
Always aim to improve clients’ confidence and maintain a strong corporate image
Sets a positive example for guest relations
Interact with guests to obtain feedback on product quality and service levels
Empower employees to provide excellent customer service
Emphasize guest satisfaction during all meetings and focus on continuous improvement
Strives to improve service performance
Ensure high standard of customer care, treatment delivery and time reporting
Handle all guest complaints, requests and enquiries on departmental services
Proactive when dealing with guest expectations and complaints, acting within limit of authority
MARKETING & SALES & PROCUREMENT
Coordinate marketing plans and develop customer promotions to drive business in liaison with the marketing department
Responsible to order needed supplies for the spa, and keep track of all incoming and outgoing inventory by maintaining stock level and inventory and improve stock variance to 0%
Increase revenue base and maximize revenue in both service and retail sales, based on targets given
Up-sell services/treatments and products for the Spa to guests & members
Fully understand of Spa operations standards and implement policies and procedures to generate sales revenues
Maintain high standards within the spa and oversee the staff to ensure smooth running of operations
Coordination of working schedules of all SPA therapists, cashiers, and reception and telephone operators to maximize efficiency
Ensure effective management of booking system
Maintain and manage data base, records and logs of the spa as per the SOP’s
REMUNERATION Competitive Salary + Annual benefits
Interested candidates may forward their CV at firstname.lastname@example.org clearly stating their salary expectations, availability & current visa status.
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