Location: Dubai, UAE
Type of Employee: Full Time
Vocera empowers integrated, intelligent communication for mission-critical workflows in healthcare, hospitality, energy, retail and other mobile work environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction. Vocera Communication and Vocera Care Experience solutions are installed in more than 1,300 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in San Francisco, Indiana, Canada, India, United Arab Emirates, the United Kingdom and Australia. For more information, visit www.vocera.com and @VoceraComm on Twitter.
Position Description: The Sr. Account Manager (AM) is responsible for identifying expansion opportunities in our existing client base through on-site visits, outbound phone calls and e-mail interaction with customers. AMs are responsible for the year-to-year revenue growth of our customers. This revenue growth will be achieved through successful implementations, on site visits, meaningful relationships and consultative selling and project management. This position carries a quota tied to achieving booking goals identified from software expansion and hardware supplies. This position will be based out of a geographic home office and will require travel to Vocera customers across the region.
Identify sales opportunities within existing Vocera customers: Pro-active visits and calls into the clinical departments, IT, and Executive Director levels contacts within the Vocera customer base. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering alternative Vocera solutions
Connect: Initiates conversations with customers to proactively recommend solutions needed to increase customer satisfaction and further deployments throughout the facility
Leadership: Problem solving, positive attitude and a genuine desire to understand and service the customer’s business objectives are critical to the success of this position
Qualify: Identify Vocera opportunities for upgrades and new license, and hardware purchases. Be able to qualify needs, interests, and funding
Quotes: Be able to provide customers with quotes for existing Vocera solutions and products
Database Activity: Maintain up-to-date records and manage opportunities, accounts, and contacts within SalesForce.com
Feedback: Identify trends in customer satisfaction and usage and be able to provide feedback from customers/prospects to Vocera sales, marketing and product development groups
Demonstrated sound business knowledge, solid judgment, and technical and industry expertise
Display effective interpersonal skills sufficient to build positive, productive, and effective professional working relationships
Proven track record of consistently meeting and/or exceeding sales performance metrics, i.e., quotas, pipeline, forecast accuracy, etc.
Track record of success by consistently exceeding performance metrics
Demonstrate effective verbal and written communication skills especially in the ability to present concepts and articulate business value
BA/BS degree preferred, or equivalent
Customer Service and or Account Management background required
8 + years of relevant Healthcare sales experience in technology, software (clinical systems, or other business applications), or wireless communications
Hospital and/or healthcare industry experience
Experience (basic or advanced) Salesforce.com, and virtual meeting and presentation tools like WebEx, LiveMeeting, etc.
Ability to work independently from a home office
50% local travel within a region required
Belief in Diversity
Vocera Communications is an Affirmative Action Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
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