Travel Counselor

  • Listed: September 6, 2017 10:15 am
  • Expires: This ad has expired
  • Company Name: PAL Group of Companies
  • Job Type: Full Time
  • Salary Package: Negotiable
  • Required Experience: 2-5 Years
  • Minimum Education: Bachelors Degree
  • Emirates: Abu Dhabi
  • Country: United Arab Emirates
  • Employer Email: recruitment@palgroup.com

Description

Job Position Details

Job Title:
Travel Counselor

Company:
Al Jaraf Travel & Tourism

Reports to:
Branch Manager

Department / Division:
Al Jaraf Travel & Tourism

Job Location:
Abu Dhabi, UAE

Job Purpose

Provide travel services to the Corporate and walk in customers in terms of Flight Booking, Ticketing and other travel related services. Focus on the customer satisfaction by providing best in class services.

Principal Accountabilities

Selling Air tickets, including travel insurance to customers.

Coordinate activities with other supervisory personnel or with other work units or departments.

Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

Handling customer orders, issuance of documents, refunds and payments.

Dealing with complaints and offering satisfactory solutions.

Perform all duties assigned by immediate supervisor/branch manager/line manager and Inform and update immediate supervisor/branch manager on issues.

Prepare sales reports, correspondence, or other information required by management or other department.

Provide necessary information to the accounts department when required.

Assist co-workers by providing required suggestions and ideas for developing customer service skills.

Resolve customer complaints or answer customers’ questions regarding policies and procedures.

Relationships

Internal:
Within Al Jaraf Travel & Tourism office & PAL HO

External:
Clients/Customers/Suppliers

Qualifications

Education :
Bachelors Degree.

Work Experience :
3 – 5 years.

Knowledge :
CRS – Sabre, Galileo, Amadeus and in-depth knowledge in Group bookings, Segment status changing, visa formalities.

Skills :
Excellent Communication , Utilize Sabre, Galileo, Amadeus proprietary reservation systems, Internet.

Job Challenges

Target of getting Individual customers

If you’re up for the challenge, please send a cover letter and resume via email with the subject line “Travel Counselor” to recruitment@palgroup.com

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Listing ID: 57459ae675abc28d

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