A white Rolls Royce pulls up in front of the hotel entrance, out steps a tall blonde lady in a dress by Alexander McQueen and matching color shoes with the trademark red sole of Louboutin. You don’t know who she is but she fits right in with the decor. She is rushed through to the VIP lounge to be provided with a chilled glass of bubbles as she is seamlessly checked in. Next is a limousine with members of the Saudi Royal family, they have taken the whole penthouse for a month to do some shopping and fine dining. You know they will be escorted to their rooms in style with the opulent fruit-platters and fresh flowers in place. Some of the ladies have booked in at the Spa after lunch so you are just going over to check all the details are in place. There are business meetings going on in several places in the elegant and classy lobby lounge. Other holiday guests have already started stretching out on sun-loungers by the luscious infinity pool, some of them are coming from the gym session with the personal trainer this morning. Just another day in Paradise? No, this is your everyday scene…. Ah, what a dream job!
The Hotel: A city lifestyle resort set in the prestigious Downtown Dubai area, just a pleasant amble away from the cultural Opera District and The Dubai Mall. Set on the Boulevard it offers world-class views of the magnificent and astounding Burj Khalifa – the world’s tallest building and an iconic symbol of Dubai. With over 200 rooms, beautiful restaurants, bars and all luxury facilities you care to imagine – this hotel has it all. Famous for its opulence, elegance and some of the best views in Downtown Dubai this iconic Phoenix has risen again.
About you: You will best succeed if you are the kind of person who easily displays emotional maturity and sensitivity in dealing with others, especially being sensitive to guest needs.Operates with integrity and objectivity at all times. Is extremely organized and demonstrate good planning skills. You should also be proactive to address and resolve issues quickly and seamlessly. You should also have first class people skills and the ability to communicate effectively across a multi-national, multi-cultural environment. Be able to work in a fast-paced work environment and to deliver results within a pressurized deadline driven environment.
Some of your responsibilities are likely to be (but not limited to): –
Driving sales and overseeing the execution/implementation of key business initiatives for The Spa, oversee the day to day activities to ensure customers are consistently treated to an impeccable customer service experience, and that the operations run smoothly, efficiently and profitably. –
Oversee the Recreation operations, including the Fitness Centre, Kid’s Club, Pool and Spa operations, and all guest areas and to personally supervise the above ensuring that the hotel standards and procedures are fully known and followed. –
Develop the associate motivation and performance through action plans and to conduct the associates evaluations and surveys. –
Manage any guest complaint / feedback in a professional manner, by resolving it and making sure the guest is satisfied, and recording it – To be fully aware of and to report all guest comments or complaints. –
Deal with all membership enquiries, membership sales and renewals in line with prearranged targets and take and administer bookings and payments where necessary. –
Create ongoing in-house promotions and activities to stimulate sales, staff and customers (hotel guests, day visitors and members).
Qualifications & Experience: –
Previous leadership experience in Fitness / Spa / Kids Club / Health Club and overall recreation and leisure environment within 5* hotels / properties is required. –
CPR and First Aid, AED certification required it is a must / lifeguard qualification is welcome.
– Overall working experience related to Health and Safety, Finance, Customer Satisfaction, Staffing etc.
– University / College degree in a related discipline preferred. –
Computer literate experience: Micros, Opera, Spa Soft, Microsoft Windows, etc.
If you think this role is for you and you are interested in applying, please send an updated CV to firstname.lastname@example.org, add us on Skype: gabriella.hanssonboe call us on +971 (0)52 647 8415 as soon as possible to apply.
Salary Info Basic Salary: AED 9,500 Housing: AED 8,000 Transport Allowance: AED 1,500 Total Monthly Package: AED 19,000 Air Ticket: Provided annually for self, spouse and up to 2 children economy class to the nearest home town international airport. Life Insurance: Provided for Self Medical Insurance: Provided for Self, spouse and up to 3 children
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